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NEW QUESTION 34
Which guiding principle considers customer and user experience?

A. Collaborate and promote visibilityB. Focus on valueC. Start where you areD. Keep it simple and practical

Answer: B

 

NEW QUESTION 35
Which stakeholders co-create value in a service relationship?

A. Consumer and providerB. Provider and supplierC. Investor and consumerD. Investor and supplier

Answer: A

 

NEW QUESTION 36
Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A. Incident managementB. Change enablementC. Monitoring and event managementD. Service request management

Answer: C

 

NEW QUESTION 37
Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals

A. 3 and 4B. 1 and 4C. 1 and 2D. 2 and 3

Answer: B

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-service-request-management/

 

NEW QUESTION 38
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