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NEW QUESTION 47
Which two components must a script be associated with to run? (Choose two.)
Answer: B,D
NEW QUESTION 48
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
Answer: B,C
NEW QUESTION 49
Which microapp is used to gather information from the caller?
Answer: D
NEW QUESTION 50
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)
Answer: B,D
NEW QUESTION 51
What are the two main features of theCisco VVB? (Choose two.)
Answer: A,E
Explanation:
Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu
NEW QUESTION 52
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