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NEW QUESTION 28
Which statement describes an end user adoption barrier?

A. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.B. There are insufficient licenses for additional staff from a newly acquired company to use the solution.C. The budget is insufficient to implement the solution for a new branch of the business.D. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.

Answer: A

 

NEW QUESTION 29
Refer to the exhibit.

What is the problem with this RACI example?

A. Too many people are accountable for this task.B. Every task should have four people consulted.C. More stakeholders should be involved.D. No one has multiple roles.

Answer: A

 

NEW QUESTION 30
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution.
The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?

A. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution.B. Engage the service delivery manager and request two days of free consultation for the customer.C. Escalate the situation to your manager and request a customer visit to understand concerns and expectations.D. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps.

Answer: D

 

NEW QUESTION 31
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

A. process barrierB. cost barrierC. product barrierD. cultural barrierE. technical barrier

Answer: A,D

 

NEW QUESTION 32
DRAG DROP
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Select and Place:

Answer:

Explanation:

 

NEW QUESTION 33
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