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NEW QUESTION 35
Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers
Answer: A,C,D
NEW QUESTION 36
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers
Answer: B,C
NEW QUESTION 37
Universal Containers (UC) hired in an expansion of the contact center. Getting agents up to speed and fully productive is a priority UC implemented a standardize agent-customer dialog to assist agents.
Which two features should a consultant integrate into the Service Console? Choose 2 answers
Answer: A,D
NEW QUESTION 38
What should a Consultant recommend to ensure Live Agent chat requests contain enough information for Reps to effectively respond?
Answer: B
NEW QUESTION 39
Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.
What feature should a consultant configure to meet this requirement?
Answer: C
NEW QUESTION 40
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