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The ServiceNow CIS-ITSM exam is designed to test the knowledge and expertise of individuals who are interested in implementing IT Service Management solutions using the ServiceNow platform. It is a certification that is recognized globally and is highly respected in the IT industry. This certification demonstrates that the individual has the necessary skills and knowledge to effectively implement IT Service Management solutions using the ServiceNow platform.

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Moreover, we offer free ServiceNow CIS-ITSM exam questions updates if the CIS-ITSM actual test content changes within 12 months of your buying. Our CIS-ITSM guide questions have helped many people obtain an international certificate. In this industry, our products are in a leading position in all aspects.

The ServiceNow CIS-ITSM certification exam covers a wide range of topics related to IT service management, including incident management, problem management, change management, service level management, and service catalog management. The exam also tests a candidate's understanding of ITIL best practices and how to apply them to ServiceNow ITSM solutions. The exam is based on real-world scenarios and requires candidates to demonstrate their ability to apply ServiceNow ITSM concepts to solve complex problems.

ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) certification exam is designed for professionals who want to demonstrate their expertise in implementing and managing ServiceNow IT Service Management (ITSM) solutions. This certification exam is ideal for individuals who have experience in IT service management and want to further enhance their skills and knowledge in this area. The exam is designed to test the candidate's ability to implement and configure various ServiceNow ITSM components and features.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q161-Q166):

NEW QUESTION # 161
_______________ is primarily focused on the details needed to manage and operate hardware and software.
_______________ is primary focused on the financial aspects of hardware and software.

A. IT Operations Management, IT Financial ManagementB. Configuration Management, Asset ManagementC. IT Service Management, IT Financial ManagementD. Asset Management, Configuration Management

Answer: B

Explanation:
Explanation
Asset Management
Asset Management, monitors and maintains things of financial value to an entity or group. It may apply to both tangible assets such as buildings, computers, hardware or software and to intangible concepts such as intellectual property and goodwill.
Something that has intrinsic value to a person or an enterprise.
Configuration Management
The Process responsible for maintaining information about Configuration Items required to deliver an IT Service, including their Relationships. This information is managed throughout the Lifecycle of the CI. Configuration Management is part of an overall Service Asset and Configuration Management Process.
Entity or thing that you with to track that is required for the delivery of a service.
CIs are the objects or things we care about.
CIs have attributes that describe the objects.

NEW QUESTION # 162
Incident Variable Editor can be made visible only to incidents created from record producers.

A. FalseB. True

Answer: B

NEW QUESTION # 163
Which of the following can the end user see in the related search result?

A. Knowledge ArticlesB. Open IncidentsC. Resolved ProblemsD. Open ProblemsE. Resolved Incidents

Answer: A

Explanation:
Explanation
Related resolved & open incidents and resolved & open problems don't appear to end users. End users can only see related knowledge articles and catalog items.

NEW QUESTION # 164
A developer is asked to build a solution that will automatically send an email to the Customer when an Opportunity stage changes. The solution must scale to allow for 10,000 emails per day. The criteria to send the email should be evaluated after all Workflow Rules have fired.
What is the optimal way to accomplish this?

A. Use a MassEmailMessage() with an Apex Trigger.B. Use a Workflow Email Alert.C. Use a SingleEmailMessage() with an Apex Trigger.D. Use an Email Alert with Process Builder.

Answer: D

NEW QUESTION # 165
Which of the following is set as the default value for Category in Incident form?

A. HardwareB. InquiryC. SoftwareD. None of the listed values

Answer: B

Explanation:
Explanation
Inquiry is listed in the Data Dictionary as the default value for Category. If you want to delete all data in the Category field, you should change this or otherwise the Inquiry will remain the default value.

NEW QUESTION # 166
......

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