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The PureConnect: CIC Core Certification certification exam is intended for professionals who have experience in using and managing contact center solutions. PC-CIC-Core exam is suitable for system administrators, technical support engineers, and other professionals who work with Genesys PureConnect platform. Candidates who pass the Genesys PC-CIC-Core Certification Exam are considered experts in managing the PureConnect platform, and they are eligible to receive the Genesys Certified Professional title.

Genesys PC-CIC-Core Exam covers a range of topics that are essential for contact center professionals. It includes modules on call routing, IVR design, email and chat handling, and reporting and analytics. PC-CIC-Core exam also tests candidates on their knowledge of the PureConnect platform, including its architecture, system administration, and troubleshooting. PC-CIC-Core exam consists of 70 multiple-choice questions, and candidates have 90 minutes to complete it.

Genesys PureConnect: CIC Core Certification Sample Questions (Q41-Q46):

NEW QUESTION # 41
You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.
What is the correct response?

A. There is no way to update the firmware on IP phones.B. Continue to update the phones manually. This is the most efficient process for completing this task.C. Use the Stations Assistant to update the firmware on the phones.D. Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.

Answer: C

NEW QUESTION # 42
What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?

A. Skill desire to useB. Interaction's time in queueC. Skill proficiencyD. Cost

Answer: A

NEW QUESTION # 43
You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.
What utility allows you to change the initial prompt?

A. Interaction AttendantB. Interaction Center Business ManagerC. System ManagerD. Interaction Administrator

Answer: A

NEW QUESTION # 44
You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.
What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?

A. The Managed IP Phones Assistant in the Stations containerB. The Stations Assistant in the Managed IP Phones containerC. The Station Assistant in the Stations containerD. The Managed IP Phones Assistant in the Managed IP Phones container

Answer: A

NEW QUESTION # 45
Your company has just hired Bruce Scott as a new system administrator. When you created Bruce's user object, you checked the Master Administrator checkbox.

What rights will Bruce receive as a result?

A. All rights to settings on the Security Rights page.B. All rights to Access ControlC. All rights to the CIC system.D. All rights to Interaction Administrator.

Answer: B

NEW QUESTION # 46
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