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Download Certified Application Associate – SAP Service Cloud 2111 Exam Dumps

NEW QUESTION 20
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

A. Maintain the ticket hierarchy.B. Use the Subticket tabstrip to add a ticket.C. Select the relevant scoping item.D. Execute an action for grouping tickets.E. Define a multi-step approval process.

Answer: A,B,C

 

NEW QUESTION 21
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

A. Switch from channel type B2C to B2B.B. Switch from channel type B2B to B2C.C. Switch from channel direction outbound to inbound.D. Switch from channel direction inbound to outbound.

Answer: B

 

NEW QUESTION 22
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

A. Service category distributionB. Employee work distributionC. Territory work distributionD. Account work distributionE. Organizational work distribution

Answer: A,C,E

 

NEW QUESTION 23
Which of the following options are possible for permissions?

A. Restricted access rights override any unrestricted access you have defined.B. You can decide, per view, if the access rights should override any restrictions you have defined or not.C. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.D. Unrestricted access rights override any restrictions you have defined.

Answer: B

 

NEW QUESTION 24
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