Total Quality Management (or TQM) encapsulates a range of Quality concepts under one umbrella. It requires many different activities to be effectively co-ordinated and the challenge is to successfully maintain the momentum and avoid “The Quality Droop”.
Many organisations experience difficulty with this because too much is expected of the TQM programme too soon, rather than planning to control the rate of improvement. Too much too soon can easily lead to the TQM engine running out of steam, and once the “Quality Droop” has began no amount of repackaging will reverse it.
Proper Planning Prevents Poor Performance.
If we plan for the improvements to be ongoing and sustained we can prevent “The Quality Droop”. Breakthrough and incremental improvement will drive the process, with benchmarking and knowledge management providing a key role.
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