Despite being one of the most popular printer brands available in the market, you may experience some issues while using Brother printers. The Brother printer sometimes displays an error message and does not allow you to print your documents. Whenever you encounter such a problem with your printer, you should know the exact reason why your Brother printer is in an error state and how you can resolve the problem.

Here in this article, we have mentioned the common reasons and proper steps for the Brother printer troubleshooting guide. See the following sections for more information about the problem and its troubleshooting guide.

Why did the Brother printer go into an error state?

There may be some loose wiring or no Internet connection that is causing your Brother printer to malfunction. Below are some other reasons that may cause the error status issue on your Brother printer:

There may be a paper jam in the printer tray.

A loose or incorrect printer connection can make the printer unusable.

Outdated printer drivers are also the main reason for the problem.

Sometimes the Brother printer automatically disconnects or stops.

Pending print jobs in the print queue.

Your printer cartridge may not have enough ink.

 

How do I fix the problem of the Brother printer in error status?

Once you know the exact reason behind your problem, it's time to apply some technical method to solve it. There are several methods you can try to get your Brother printer back online. Some of these are mentioned below:

 

Perform simple troubleshooting steps on your system

There are some simple and easy methods that you can try to fix your problem. All you need to do is:

 

Make sure the cables connecting your printer are tight, secure, and not frayed. Worn cables are the number one cause of error status issues on your system.

Sometimes restarting the printer and the computer can also help fix your problem. Just turn off your devices and turn them on after 5 minutes. This will help you solve the problem.

Low ink levels are also one of the main causes of the problem. To do this, immediately check the ink levels and replace them if necessary. Always try to use a genuine Brother ink cartridge for your printer.

Make sure there is no paper jam problem. If you find it, remove even a small sheet of paper available in the paper tray. Cleaning the feeder tray will help you continue to service the printer.

The above steps will definitely help you to solve the problem. If the problem persists, you need to apply the following technical methods to fix the Brother printer offline problem.

Update Brother Printer Drivers

Updating Brother printer drivers can also fix many printer-related errors and issues that were causing the Brother printer print time errors. You can update the drivers manually by following the steps mentioned below:

Open any browser on your system and go to Brother's support and download page.

Find the printer model you are using in the product category section.

Choose the Windows operating system, that is, the installed operating system, and click OK.

Then click on Full Driver and Software Package.

Now choose your Brother printer and click the "Add a device" button.

Now follow the instructions on the screen to add your printer.

If your printer does not appear on the screen, you need to click on the “the printer I want is not listed” option.

Select the "Add a discoverable network, wireless or Bluetooth printer" option.

Then click the Next button and follow the instructions on the screen.

Once you are done with the above steps, reboot the system and check if the issue is resolved.

Conclusion

If you still have this problem with your printer, you can get help from the Brother Certified Printer Troubleshooting Team for “How to Troubleshoot Brother Printer Problems”. If you want to connect with them, you must call the Brother Printer Customer Service number. It is a helpline service for customers of Brother printers.