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NEW QUESTION 31
Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers

A. Approval Process that assigns an Article to a Reviewer Queue.B. Validation Rules for article record types to verify all fields during creation.C. Data Category to assign an article record type to a Reviewer.D. Knowledge Action to Publish an Article once the Article is approved.

Answer: A,C

 

NEW QUESTION 32
The VP of Services at Universal Containers wants to reduce call center staffing. One of the initiatives is to deflect customer's interaction with a support agent while still providing relevant answers to the customer.
How can a consultant automate the use of suggested articles to accomplish this goal?

A. On-demand email to caseB. An email to case inquiryC. Web-to-case questionD. While holding for a support agent

Answer: B

 

NEW QUESTION 33
What are three considerations when adding a report chart to a Console Component?
Choose 3 answers

A. The report chart is added to the Page Layout.B. The report contains a chart.C. The report is shared with a Chatter Group.D. The report is a Summary or Matrix report.E. The report has a standard Report Type.

Answer: A,B,D

 

NEW QUESTION 34
After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.
How should a consultant correct this problem

A. Grant Authors access to the FAQ article type.B. Set article Org Wide Default to Public ReadWrite.C. Grant Authors access to the FaQ record typeD. Add Authors to the FaQ Data Category.

Answer: C

 

NEW QUESTION 35
What approach should a Consultant use to ensure that Knowledge searches only display articles for a service agent's product specialization?

A. Create a page layout for each record type; assign layouts to service agents.B. Create a permission set for each record type; assign permissions to service agents.C. Create a data category for each product; assign data categories to service agents.D. Create an article action for each record type; assign record types to service agents.

Answer: C

 

NEW QUESTION 36
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