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NEW QUESTION 52
ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?

A. Genesys Cloud 1B. CollaborateC. Genesys Cloud 3D. CommunicateE. Genesys Cloud 2

Answer: C

 

NEW QUESTION 53
Which definition matches the After Call Work option Mandatory, Discretionary?

A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.C. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.D. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Answer: D

Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/

 

NEW QUESTION 54
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.C. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.D. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Answer: B

Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/

 

NEW QUESTION 55
Why are skills and languages configured separately?

A. So that an agent with a skill can receive an interaction regardless of the language requirementB. So that an agent with a language capability can receive an interaction regardless of the skill requirementC. So that skills can have a more granular competency rating than languagesD. Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction

Answer: B

Explanation:
Reference:
https://help.mypurecloud.com/articles/assign-remove-skills-user/

 

NEW QUESTION 56
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