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NEW QUESTION 26
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)

A. Use an escalation rule to move cases into the product manager queueB. Use an assignment rule to assign new cases to the product managerC. Use aworkflow rule to send an email to the product managerD. Use Chatter case feed and case teams to monitor cases

Answer: C

 

NEW QUESTION 27
A customer calls the service desk at Universal Containers. The agent assigned to the call creates a case to
capture the issue, but later realized the caller is not eligible for support. What solution should a consultant
recommend to prevent the scenario from happening in the future?

A. Add the entitlement contacts related list to account recordsB. Add the service contract related list to contact recordsC. Add the entitlements related list to contact recordsD. Add the assets related list to contact records

Answer: C

 

NEW QUESTION 28
Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.
What should a consultant recommend to meet this requirement?

A. Social Media Marketing message tagging.B. Social Customer Service for Twitter and Facebook.C. Social Persona tor Twitter and Facebook.D. Einstein Bot social queues.

Answer: C

 

NEW QUESTION 29
Which application will allow a client to enable Ideas on a public website?

A. Customer portalB. Partner portalC. SitesD. Self-service portal

Answer: C

 

NEW QUESTION 30
......


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